Terms of Service

Agreement to terms

These Terms of Service ("Terms") govern your access to and use of Kyber, a software-as-a-service platform operated by [Company name — to be confirmed], [registration details — to be confirmed] ("Kyber", "we", "us", or "our").

By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are using Kyber on behalf of a company or organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our services.

Our services

Kyber provides a cloud-based fleet management and AI automation platform designed for haulage companies. Our services include:

• Job and route management tools
• Document storage and generation (CMR notes, PODs, invoices)
• AI-powered agents for dispatch analysis, compliance tracking and invoice/quote drafting
• Integration with Google Maps for job routing
• Analytics and reporting dashboards

We reserve the right to modify, suspend or discontinue any part of our services at any time with reasonable notice. We will not be liable for any modification, suspension or discontinuance of services.

Account registration

To use Kyber you must create an account. You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate.

Your responsibilities

• Keep your password confidential and secure
• Notify us immediately at security@kyber.software of any unauthorised use of your account
• You are responsible for all activities that occur under your account
• Do not share your account credentials with anyone outside your organisation

Fees and billing

Kyber is offered on two engagement types, agreed with you individually rather than picked from a self-serve price list — see Section 7 for what each one means for ownership of your instance.

Own it — one-time fee

A single build fee, agreed and invoiced before work begins, covers the build and handover of your instance. This is not a subscription — there is no recurring charge for the platform itself unless you separately add a support retainer, billed and cancellable as described below. Once a build has started, the fee is payable in line with the schedule set out in your invoice; we will agree cancellation and any partial-work terms with you directly if a build needs to stop partway, rather than applying one fixed rule to every project.

We run it — managed subscription

Covers hosting and support on a monthly or annual recurring basis, banded to your fleet size as agreed on your scoping call. By subscribing you authorise us to charge your payment method on a recurring basis at the agreed rate.

Cancellation

You may cancel a "We run it" subscription, or a support retainer added to an owned instance, at any time by contacting us — cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods except where required by law. Cancelling a managed subscription does not remove your right to your own data, wherever your tier places you — see Section 7.

Price changes

We reserve the right to change subscription pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing. A one-time build fee, once agreed, does not change after invoicing.

Acceptable use

You agree not to use Kyber in any way that:

• Violates any applicable UK, Irish or international law or regulation
• Infringes the intellectual property rights of Kyber or any third party
• Transmits malicious code, viruses or any harmful content
• Attempts to gain unauthorised access to any part of the platform
• Interferes with or disrupts the integrity or performance of our services
• Harvests or collects user data from the platform without our consent
• Uses automated means to access the platform other than through our published APIs

We reserve the right to suspend or terminate your account immediately if we determine you have violated these terms.

AI agents and automated features

Kyber includes AI-powered agents that draft dispatch analysis, compliance digests, invoice chases and price quotes for your review. You acknowledge that:

• AI agents may make errors and their outputs should be reviewed before acting on them
• You remain responsible for all actions taken based on AI agent recommendations
• The Admin Agent drafts invoice chases and quotes for your review — you are responsible for approving them before they are sent
• Dispatch recommendations are suggestions only — you and your drivers must exercise your own judgement
• Compliance digests and audit packs are generated from your own records and should be checked before relying on them

Intellectual property, ownership and licensing

Kyber and its underlying software, content, features and functionality are and will remain the exclusive property of [Company name — to be confirmed] and its licensors, whichever engagement type you're on. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain all rights to data you upload or create within Kyber, in every case. By using our platform you grant Kyber a limited licence to store, process and display your data for the purpose of providing our services. If your account is closed, your data remains yours to take with you, subject to the retention periods in our Privacy Policy.

What "Own it" ownership actually means

Where you've paid the one-time build fee, we grant you a perpetual, non-exclusive licence to run and use your deployed Kyber instance for your own business. This is a licence to use, not a transfer of the underlying platform's intellectual property — [Company name — to be confirmed] remains the owner of the Kyber software itself, in the same way buying a copy of software has never meant buying the company that wrote it.

• You may run your instance yourself, on infrastructure of your choosing, indefinitely
• You may not resell, sublicense, white-label or redistribute the platform to a third party without a separate written agreement with us
• You may not reverse-engineer the platform for the purpose of building a competing product from it
• Adding a support retainer at any point does not change this licence — it only adds our help running it

"We run it" — hosted, no licence needed

Where we host and run your instance for you, you don't hold a standalone licence to the software at all — you're using it as a hosted service for as long as your subscription is active, the same as any other SaaS product. Cancelling ends your access to the hosted platform; it does not end your right to your own data, which you can export on request.

Limitation of liability

To the maximum extent permitted by applicable law, Kyber shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, business or goodwill.

Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount you paid to Kyber in the twelve months preceding the claim.

Governing law

These Terms are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising from these Terms or your use of Kyber shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

If you have any questions about these Terms, please contact us at legal@kyber.software.